Frequently Asked Questions ?

. Do you deliver outside the UK?

At the moment, we only deliver within the United Kingdom.
We hope to expand our delivery areas in the future!

. What are your shipping costs?

Shipping costs are calculated at checkout. We sometimes offer free delivery promotions on certain orders — check our homepage for the latest offers.

. How long does delivery take?

Delivery usually takes 7–16 business days after your order has been dispatched.
Please note that delivery times can vary due to customs processing or courier delays.
You’ll receive tracking information once your order is on its way.

. How can I track my order?

Once your order has been dispatched, you’ll receive an email with a tracking link.

. What happens if my order is delayed or missing?

If your order hasn’t arrived after 18 business days, please contact us at info@grabitnoww.co.uk with your order number.

We’ll investigate the issue with our shipping partners and make it right.

. What if I receive a damaged or incorrect item?

We’re sorry if this happens! Please contact us within 48 hours of delivery at info@grabitnoww.co.uk with your order number and photos of the item.
We’ll arrange a replacement or refund as quickly as possible.

. Can I cancel or change my order?

Orders can usually be changed or cancelled within 24 hours of placing them.
After that, we may not be able to make changes as your order could already be in processing or shipment.

. How do I contact customer service?

You can reach our support team by emailing info@grabitnoww.co.uk.
We aim to respond to all messages within 24 hours (Monday–Friday).

. Do you offer returns or refunds?

Yes! If you’re not completely satisfied, please visit our Returns Policy page for full details on how to request a refund or replacement.